We get so many phone calls asking about this, we thought it best to produce a page to explain how we calculate our delivery costs and perform the complex delivery procedure. Hopefully now you will understand the process and feel that we are a transparent company who values our customer service.
Key Points to note:
Elaboration of the Key Points:
Typically the products that aren't included are chimney pots and heavy duty manhole covers. We have tried sending some larger chimney pots through parcel delivery companies but with an average breakage rate of 40% we made a decision as a company to send them via pallets, which may cost more, but has reduced the breakage rate to less than 1%.
Keylite Roof windows size 06 and bigger have to be sent via a specialist courier to prevent the breakages. Our product prices are cheap and the delivery is our cost price.